Shifa Full Spectrum Health Solutions
Refund Policy & Privacy Policy
Refund Policy
At Shifa Full Spectrum Health Solutions, we strive to ensure that every client has a positive experience with our wellness services. Our refund policy is designed to be fair, transparent, and aligned with industry standards.
Service Refunds
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We are lenient with missed appointments and last‑minute cancellations. We understand that unexpected situations happen, and we do our best to be flexible.
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However, if missed or last-minute cancellations become a recurring pattern, we will notify you that our leniency no longer applies, and standard fees or policies will be enforced.
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Completed services are non‑refundable. Once a treatment or session has been provided, we are unable to offer a refund.
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Prepaid packages or memberships are refundable within 7 days of purchase, provided that no sessions have been used.
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Missed appointments / no-shows are non-refundable. No-show or late-cancellation fees may apply according to our cancellation policy (if applicable).
Product Refunds
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Unopened products may be returned within 14 days with proof of purchase.
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Opened or used products, for health and safety reasons, are non-refundable.
Gift Cards
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All gift card purchases are final sale and non-refundable.
Special Circumstances
Refunds may be considered in exceptional cases at the discretion of management.
Privacy Policy
Shifa Full Spectrum Health Solutions is committed to protecting the privacy, security, and confidentiality of all client information. This policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
We may collect:
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Contact details (name, phone number, email)
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Appointment history
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Consent forms and intake information (as required for specific services)
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Payment information (processed securely through third‑party payment processors)
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Website usage data (if applicable)
How We Use Your Information
We use your information to:
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Provide requested services
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Maintain accurate client records
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Process payments and manage bookings
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Communicate appointment reminders or updates
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Improve service quality
How We Protect Your Information
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All digital data is stored on secure, encrypted platforms.
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Access to personal information is limited to authorized personnel only.
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We do not sell, rent, or share your data with third parties except where required to deliver a service (e.g., booking or payment systems) or comply with legal obligations.
Third‑Party Services
Our booking, payment, or communication systems may involve third‑party providers who follow their own privacy and security practices.
Your Rights
You may request to access, update, or correct your personal information at any time. You may also request the removal of your data, subject to legal retention requirements.
Consent
By using our services, booking an appointment, or submitting information, you consent to the terms of this Privacy Policy.
Contact Us
If you have questions or concerns about our policies, please contact: Shifa Full Spectrum Health Solutions Email: [shifauxbridge@gmail.com] Phone: [289-640-0905] Address: [53 Toronto St N, Uxbridge, ON, L9P 1E6]